AppleCare management on devices is down
A handful of Apple services were experiencing issues, which included an outright outage affecting AppleCare on devices that impact 50% of users.
Starting at 6:21 p.m. EST Tuesday, Apple Business Essentials, Apple Business Manager, and Apple School Manager started experiencing issues that may impact users. These services had already experienced an issue earlier Thursday from 9:12 a.m. to 10:33 a.m.
AppleCare on Device started experiencing an outage at 7:00 p.m. Tuesday that affected 50% of users. This system is used to show users if AppleCare is available, provides a method to purchase AppleCare for some time after buying a device, or to cancel an existing AppleCare plan.
The AppleCare outage ended at 9:10 p.m. EST. The other issues with Apple Business Essentials, Apple Business Manager, and Apple School Manager ended at 9:43 p.m.
Apple hasn’t provided a reason for the issues and outage or a restoration timeline. Users will have to be patient and wait for restoration to be complete.
Update October 15 at 10:15 p.m.: Text updated to show AppleCare outage and other issues resolved.